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Al Brisard

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In a small or medium-sized business, the cost of telephone equipment, phone lines, and long distance calls can easily reach tens to hundreds of thousands of dollars. A chief executive officer or operations manager, looking for ways to lower costs, finds there's few ways to do it. Equipment prices are high; management fees are steep; proprietary software locks a company into a particular vendor's solution, and that's not all. Phone equipment vendors, which become virtual monopolies after insinuating themselves into a business, expect companies to pay for costly upgrades on their time schedule, not their customers'. Although attempts to solve business problems with innovative voice-over-IP (VoIP) solutions exist, the final product simply replicates the vendor lock-in mod... (more)