In a small or medium-sized business, the cost of telephone equipment, phone
lines, and long distance calls can easily reach tens to hundreds of thousands
of dollars. A chief executive officer or operations manager, looking for ways
to lower costs, finds there's few ways to do it. Equipment prices are high;
management fees are steep; proprietary software locks a company into a
particular vendor's solution, and that's not all. Phone equipment vendors,
which become virtual monopolies after insinuating themselves into a business,
expect companies to pay for costly upgrades on their time schedule, not their
customers'.
Although attempts to solve business problems with innovative voice-over-IP
(VoIP) solutions exist, the final product simply replicates the vendor
lock-in mod... (more)